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Systemen & technologie
The systems & technology building block defines the digital and physical infrastructure that enables the organisation to function. It includes applications, platforms, integrations, data flows, and underlying hardware. Systems & technology support and automate processes, connect people, and provide the information needed for decision-making and value delivery.
Why it's important
Technology is both an enabler and a constraint in how an organisation works. Well-aligned systems improve efficiency, scalability, and transparency, while fragmented or outdated technology can slow down processes, create silos, and limit adaptability. By treating systems & technology as an integral part of the operating model, organisations ensure that structure, processes, and tools evolve together.
Interactions with other building blocks
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Processes – Systems automate, enable, or constrain processes.
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Organisation – The structure defines who owns and maintains systems.
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People & Capabilities – Technology adoption depends on skills and culture.
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Performance & Metrics – Data from systems forms the basis for measuring performance.
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Governance & Policies – Systems must comply with policies on data, security, and usage.
Common challenges
When defining this building block, important questions include:
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What are the core systems supporting key value streams (e.g. ERP, CRM, PLM, HRIS)?
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How are systems integrated to avoid silos and manual workarounds?
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Which data standards and ownership rules are needed?
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What level of automation is appropriate for processes?
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How are cybersecurity, compliance, and reliability ensured?
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How do we balance central platforms with local flexibility?
Our vision
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If data is a core value for your organisation, for example, if your strategy depends heavily on advanced analytics, AI, or data-driven decision-making, it may be useful to define a dedicated building block for Data.
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Some systems require central enforcement (e.g. financial bookkeeping) to ensure compliance and control, while others benefit from local freedom (e.g. development teams choosing cloud tools).
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The right balance between standardisation and autonomy should be defined explicitly, reflecting the organisation’s risk appetite, culture, and priorities.​
Or send us a mail at info@valuevisionary.nl
For more information
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